Reference

Regional Access and Service Terms

333bit operates where local law permits. Your eligibility, deposit paths through bKash, Nagad and Rocket, and account rights depend on your jurisdiction and the regional framework that applies to you.

Jurisdiction-dependent accessAccount data rightsPayment verification processContact paths for policy questions
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333bit Regional Access and Service Terms
POLICY CONTACT

Reach Us About Legal or Data Questions

If you need to confirm your eligibility, request a copy of your transaction data, ask about our retention policy, or close your account, our support team handles those requests through three direct channels. Live chat is the fastest path for account-data questions; email suits longer explanations or attachment uploads; the in-account message centre keeps a record of your request inside your profile.

Team online

Live Chat

Open the chat bubble on any page for real-time answers about account data, eligibility or policy updates. The team can pull your transaction history and walk you through data-request steps while you wait.

Email Support

Write to our support address with your account username and the nature of your request — data export, correction, or account closure. Expect a reply within one business day with next steps or the information you asked for.

Message Centre

Log in, open the account menu and tap Messages to send a secure note to our compliance team. Every data request, policy question or closure instruction submitted here is logged and assigned a ticket number you can reference later.

DATA HANDLING

How We Protect and Process Your Information

When you deposit through bKash, Nagad or Rocket, your payment details pass through your wallet provider's secure channel; we receive only a transaction confirmation and your account balance update. Session data, device fingerprints and login times are stored for fraud prevention and are retained for the shorter of regulatory requirements or account closure plus six months. You control who sees your profile and transaction history; only you and our compliance team have access unless a regulator or payment partner requires disclosure under local law.

Payment Security

Your bKash, Nagad and Rocket PINs stay with your wallet app; 333bit never stores them. We log transaction amounts, timestamps and confirmation codes for account reconciliation and dispute resolution, nothing more.

Session Logs

We record your login device, IP address and session duration to detect account takeover and repeated failed login attempts. These logs are encrypted at rest and purged six months after your last login or account closure, whichever comes first.

Data Requests

Ask for a copy of your account data, transaction history or session logs at any time through live chat, email or the message centre. We export the file in machine-readable JSON format within two business days of your request.

Account Closure

Close your account by sending a request through any support channel with your username and registered mobile number. We finalize pending withdrawals, then lock the account and schedule data deletion according to our retention policy outlined above.

Common Questions About Access and Data Rights

You must check your local law before creating an account or depositing. We operate where permitted, but we do not confirm your jurisdiction's rules on your behalf; that responsibility is yours. If in doubt, consult local legal guidance.

We log the transaction amount, timestamp, wallet confirmation code and your account balance change. Your wallet PIN, personal mobile number and other payment credentials stay with your wallet provider; we never see or store them.

Yes. Contact support via live chat, email or the in-account message centre and ask for a data export. We send a machine-readable file within two business days showing your deposits, withdrawals, session logs and profile details.

Transaction records are retained for six months after account closure or the period required by our payment partners and local regulation, whichever is longer. After that window, all personal data is purged from our live systems.

If your jurisdiction bans online gaming after you create your account, we reserve the right to restrict access, freeze deposits and process any remaining balance as a withdrawal. We notify affected users by email and in-account message before any closure.

Only you and our compliance team have access to your transaction history and profile. We may disclose data to regulators, payment processors or law enforcement if required by local law, but never for marketing or third-party sale.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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